Service Design & Telephone

In addition to the clear definition of the “call flows”, the form of address through voice, music or useful information is also an essential success factor in this area. We use sound-psychological effect mechanisms that not only support the brand, but can also shorten the perceived waiting time for the customer. In addition to musical parameters, voice parameters also play an important role – and we know exactly what to look for here.


Call Flow, Brand Voice and On Hold Music


Call Flow, Service Experience, On Hold Music

Deutsche Börse

Call Flow, Brand Voice, On Hold Music


On Hold Music, Brand Voice


On Hold Music, Brand Voice

SEW Autodrive

On Hold Music, Brand Voice

Insure Direct

On Hold Music, Brand Voice


Contact us. We're looking forward to hearing from you.

+49 170 521 7471


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